Your Everyday Essential
Frequently Asked Questions
What if I need to return my order?
We offer a 30-day return policy. Contact our customer support team for assistance — see our
Refund Policy
for full details.
How long does shipping take?
Orders are processed within 1–3 business days and typically arrive within 6–11 business days, with free shipping on every order. See our
Shipping Policy
for full details.
How can I contact customer support?
Our customer support team is available to assist you with any questions regarding orders, products, shipping, or returns.
Email: support@canberrasole.com
Monday–Friday: 09:00–17:00 (GMT) · Weekends: 11:00–16:00 (GMT)
Email: support@canberrasole.com
Monday–Friday: 09:00–17:00 (GMT) · Weekends: 11:00–16:00 (GMT)
Is my payment information secure?
Yes. Our website uses SSL encryption and secure payment processing systems to help protect your personal and payment information.
How can I track my order?
Once your order has been shipped, you'll receive a confirmation email containing tracking information.
Why choose CanberraSole?
CanberraSole brings you modern footwear that blends style, comfort, and everyday versatility. We’re committed to quality products and a reliable shopping experience, from purchase to delivery.